Shipping Policy

Effective Date: July 13, 2026

Thank you for shopping with Roughstock Hat Company. We take pride in carefully preparing and packaging every order to ensure it arrives in excellent condition.

Order Processing

Most orders are processed within 2–5 business days after payment has been received.

Orders that include custom hat shaping may require additional processing time. Depending on order volume and customization requests, custom-shaped hats may take up to 7 business days before shipping.

Orders are processed Monday through Friday, excluding holidays.

Shipping Methods

We ship through trusted carriers such as USPS, UPS, and FedEx. Available shipping options and estimated delivery times will be displayed during checkout.

Delivery estimates are provided by the shipping carrier and are not guaranteed.

Shipping Rates

Shipping charges are calculated at checkout based on the destination, package size, weight, and selected shipping method.

Occasionally, we may offer free shipping promotions. These promotions are subject to specific terms and may be changed or discontinued without notice.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information, if available.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Shipping Delays

While we strive to ship every order promptly, Roughstock Hat Company is not responsible for delays caused by:

• Weather
• Natural disasters
• Carrier delays
• Holidays
• Incorrect shipping information provided by the customer
• Other events beyond our control

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If an incorrect address is entered, please contact us immediately. If your order has not yet shipped, we will do our best to update the address.

Once an order has shipped, we cannot guarantee address changes or rerouting.

Additional shipping charges may apply if a package must be reshipped due to an incorrect address.

Lost or Damaged Shipments

If your package arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photographs of the damaged package
• Photographs of the damaged product

If a package is lost in transit, please contact us so we can assist in filing a claim with the shipping carrier.

Custom-Shaped Hats

Every custom-shaped hat is carefully inspected before it leaves our shop.

Because each hat is individually shaped to the customer's specifications, all custom-shaped hats are final sale and are not eligible for returns or exchanges.

International Shipping

International shipping may be available to select countries.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country's customs authorities.

Questions

If you have any questions regarding your order or shipping, please contact us:

Roughstock Hat Company
Fort Payne, Alabama
Email: info@roughstockhatcompany.com

We appreciate your business and thank you for choosing Roughstock Hat Company. Our goal is to ensure every hat arrives ready to wear and built to last.